Reassign Actions Troubleshooting Guide

OVERVIEW

The following guide lists some of the common Reassign Actions issues you may experience along with the possible cause and resolution.

ERROR EMAIL RECEIVED WHEN COMPLETING ACTIONS

DESCRIPTION

When a user completes the reassign actions process admins receive an error notification.

CAUSE

This occurs due to users prematurely exiting the Reassign Actions Add-in before all tasks are completed. A common mistake is that users will press the 'X' at the top right-hand side of the add-in instead of clicking the 'Complete' button.

RESOLUTION

Users will need to be advised to properly complete the process so that Reassign Actions can complete its task correctly.

TWO REASSIGN ACTION BUTTONS ARE AVAILABLE

DESCRIPTION

Two separate instances of Reassign Actions are available within Content Manager.

CAUSE

Content Manager has its own reassign actions function with the same name as the FYB Reassign Actions add-in.

RESOLUTION

You can remove the Content Manager instance of Reassign Actions to avoid confusion. Any changes that are made this way will need to be set as a Global Setting to ensure they are spread to all users. You can find more information about Global Settings and how to manage them within your system on the following Knowledge Base Articles:

• How to Set Global Settings
• How to Get Global Settings

Unable to Find Config.Exe

DESCRIPTION

When following instructions, you are unable to find the Reassign Actions Config within Content Manager.

CAUSE

The Config.exe is not set up within the external link of Content Manager. Depending on your set up, this would be intended.

RESOLUTION

Follow the Installation Steps for Reassign Actions o configure the External Link for the Reassign Actions Config.Exe.

Reassign Action Throwing 'Value Cannot be Null'

DESCRIPTION

When attempting to run Reassign actions on a record, an error occurs indicating that the action cannot be completed as the 'Value Cannot be Null'

CAUSE

Issue occurs due to the record not having a valid action to complete or reassign.

RESOLUTION

Review the records Actions and ensure a action is avaliable to complete the task, e.g. a action is avalible to be complete or reassigned to self, or reassigned to other user.