DocUMove Troubleshooting Guide

OVERVIEW

The following guide lists some of the common DocUMove issues you may experience along with the possible cause and resolution.

UNABLE TO WRITE TO EVENT LOG

DESCRIPTION

An error shows in the event log that states CM2WebShare cannot write to the event log due to security restrictions.

CAUSE

Incorrect Local Security Policy settings.

RESOLUTION

Follow the steps in this guide: https://mohsartawi.wordpress.com/2014/12/16/give-non-administrator-user-an-access-to-read-the-event-logs-in-active-directory/

SITE BLOCKED BY CORS POLICY

DESCRIPTION

You see an error stating that the site has been blocked by the CORS policy.

CAUSE

The site is being blocked by the CORS policy or the IIS CORS module is not installed.

RESOLUTION

Ensure that the IIS CORS module is installed on the server: https://www.iis.net/downloads/microsoft/iis-cors-module

VALUE CANNOT BE NULL (PATH1)

DESCRIPTION

You receive the following error when attempting to load CM2WebShare.
Value cannot be null. Parameter name: path1

CAUSE

The 64bit Content Manager client is not installed on the server which means CM2WebShare cannot access the SDK.

RESOLUTION

Ensure the 64bit Content Manager client is installed on the server. Or alternatively, use the clientless install feature.

UNABLE TO ACCESS WEB.CONFIG FILE FROM IIS

DESCRIPTION

After installation, if you attempt to access the web.config file via application settings in IIS you see this message.

CAUSE

.NET Core pre-requisites haven't been installed properly.

RESOLUTION

Confirm that both the .NET Core SDK and .NET Core Hosting Bundle have been installed on the server. If they have then make sure a full server restart has been completed as this allows them to bind to IIS. Details can be found in the pre-requisite and install guides.

Record Types not Appearing within Drop Down

DESCRIPTION

When uploading files, a specific record type is not avaliable to be selected.

CAUSE

This issue is caused as the Record Type has not been selected for use within the Admin Console.

RESOLUTION

Contact your Content Manager Administrator to them enable the record type within the admin console

Records Too Large or Numerous to Transfer

DESCRIPTION

Unable to upload records when the file size is over a certain size

CAUSE

DocUMove is restricted by the the browsers innate document size restrictions, which generally have an upper limit of 4 GB per transfer

RESOLUTION

If possible, lower the amount of documents transferring through in a single instance.

How to Update DocUMove Upload Form

DESCRIPTION

User is unable to find the options to update the different metadata values on the DocUMove Upload form.

CAUSE

The variables used by the DocUMove upload form is taken directly from the 'Form' field from Content Manager Record Type.

RESOLUTION

To Upload form within DocUMove, update the Record Type form within Content Manager.