The following table lists some of the common Pathway2CM issues you may experience along with the possible cause and resolution.
| ISSUE DESCRIPTION | CAUSE/RESOLUTION |
|---|---|
The type initializer for 'HP.HPTRIM.SDK.trimPINVOKE' threw an exception.  |
Confirm that a copy of the HP.HPTRIM.SDK.dll is NOT present in the Pathway MSC folder in its installation directory. If the SDK file exists in the MSC folder then it should be removed. |
| Error creating or saving input document HP.HPTRIM.SDK.TrimException: Function request 'Add document' for Content Manager Workgroup Server 'EXAMPLE-SERVER' failed. [RCF: Unable to set last modified time for file 'D:\Content Manager\ServerLocalData\TRIM\Streaming\c0582ee4-a44e-4fdd-8725-0339b977ac87.dt_test_4.jpg'. The operation completed successfully.] | This issue can be caused by a mismatch between the CM Client and the Workgroup server. Confirm that the CM client on the Pathway application server is the same version as the CM workgroup server. |