---
title: "FYB Connect Troubleshooting Guide"
slug: "fyb-connect-troubleshooting-guide"
updated: 2025-12-03T01:50:17Z
published: 2025-12-03T01:50:17Z
canonical: "helpfiles.fybsoftware.com.au/fyb-connect-troubleshooting-guide"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://helpfiles.fybsoftware.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# FYB Connect Troubleshooting Guide

## OVERVIEW

The following guide lists some of the common FYB Connect issues you may experience along with the possible cause and resolution.

## FYB CONNECT

### UPDATING ENTRA SETTING FOR MODULES

If the Entra Application settings have changed for a module, follow the steps below to update its settings.

1. Navigate to the FYB Connect installation path and open the affected module's folder ![2025-06-10_8-30-13.png](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2025-06-10_8-30-13.png)
2. Open the **appsettings.Production.json** file ![2025-06-10_8-32-56.png](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2025-06-10_8-32-56.png)
3. Within the **MsalConfig** section, update the required properties. ![2025-06-10_8-36-03.png](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2025-06-10_8-36-03.png)

| Property | Definition |
| --- | --- |
| Client ID | The client ID for the registered module on EntraAD |
| Tenant ID | The organization tenant's unique identifier on EntraAD |
| Redirect URL | The FYBConnect URL followed by /{modulename}/. E.g. https://example.com.au/fybconnect/3652cm/ |
| Certificate Name | The **friendly name** of the nominated certificate (.pfx) installed on the machine. |

### UNABLE TO TRANSFER LARGE FILES TO THE CONTENT MANAGER SERVIECE API

Note

The maximum size is 2 GB. See [Uploading Large Files to IIS / NET. Core / ASP.NET](https://www.webdavsystem.com/server/documentation/large_files_iis_asp_net/#:~:text=NET%20Framework%20you%20must%20specify,appropriate%20section%20to%20your%20web.) for more information.

File over 2GB that are skipped during transfer are logged to the module's transaction log files.

The default document size that can be uploaded using the CM Service API is 4MB. To increase this:

1. Navigate to the install directory of the CM Service API. (e.g. C:\Program Files\Micro Focus\Content Manager\Service_API)
2. Open the **Web.config** file as an Administrator
3. In the **httpRuntime** element, add **maxRequestLength="51200"** and **executionTimeout="7200"** This value will allow for document uploads up to 50MB. Increase this value as required. ![2025-05-28_14-38-26.png](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2025-05-28_14-38-26.png)
4. In the **requestLimits** element add **maxAllowedContentLength="51200"** ![2025-05-21_11-39-01.png](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2025-05-21_11-39-01.png)
5. Save the changes.

## CONFIGURED CONNECTION ISN'T APPEARING

### DESCRIPTION

A configured connection is not appearing for the user

### CAUSE

The user may have multiple datasets configured and currently has a different dataset selected

### RESOLUTION

Change the current dataset and check the connections ![2025-06-10_15-13-13.png](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2025-06-10_15-13-13.png)

## CONTAINERS NOT BEING CREATED FOR SPECIFIC CONTAINER RECORD TYPES

### DESCRIPTION

Sub containers aren't being created for certain Record Types. The error below is thrown in the log file: *Unable to create sub container Exception: This record does not use an explicit schedule.*

### CAUSE

The **Allow retention rules to be applied** option might be disabled on the Record Type in CM.

### RESOLUTION

Enable the **Allow retention rules to be applied** ![2025-08-04_15-56-12.png](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2025-08-04_15-56-12.png)

## FAILED TO LOAD MODULE SCRIPT

### DESCRIPTION

After installing FYB Connect, you might encounter a white screen when navigating to FYB Connect with the error below thrown in the browser's DEV TOOLS: ![image.png](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/image-CTOFS1RP.png)

### CAUSE

The incorrect domain value was supplied during install which will corrupt this file as well as FYB Connect's routing: \FYBConnect\GatewayService\wwwroot\index.html

![image.png](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/image-S0NHK54X.png)

### RESOLUTION

Re-Install FYB Connect and ensure the right domain is used in the specified format. E.g. **https://example.com.au**