---
title: "Facebook Connector User Manual"
slug: "facebook-connector-user-manual-30x"
updated: 2023-05-18T06:18:31Z
published: 2023-05-18T06:18:31Z
canonical: "helpfiles.fybsoftware.com.au/facebook-connector-user-manual-30x"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://helpfiles.fybsoftware.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Facebook Connector User Manual

## ACQUIRING THE FACEBOOK PAGE ID

Before creating a flow using the FYB Facebook connector, you will need to obtain the Facebook Page ID for the Facebook Page that will be used to archive posts from.

1. Navigate to [https://developers.facebook.com/tools/explorer/](https://developers.facebook.com/tools/explorer/)
2. Hover over **Tools** and click on the **Graph API Explorer** option ![2020-08-13_9-26-29.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-08-13_9-26-29.png)
3. Select the **Facebook App** that was used in the **Facebook Connector Installation Guide** ![2020-09-14_10-56-11.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-14_10-56-11%281%29.png)
4. Within the **User or Page** drop down menu, select **User Token** ![2021-01-25_13-57-31.jpg](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2021-01-25_13-57-31.jpg)
5. Enter the string below into the search bar, and click **Submit** *me/accounts* ![2020-09-25_13-42-35.jpg](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-25_13-42-35%281%29.jpg)
6. Locate the name of the Facebook Page and copy the **id** value which will be used in the next section ![2020-09-14_17-31-43.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-14_17-31-43.png)

## ACQUIRING A FACEBOOK PAGE ACCESS TOKEN

Before creating a flow using the FYB Facebook connector, you will need to obtain the Facebook Page Access Token in use by the Power2CM API.

1. Open Power2CM in your web browser and navigate to the Connector section
2. Copy the value in the **FACEBOOK PAGE ACCESS TOKEN** field  

![2022-03-02_14-43-34.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2022-03-02_14-43-34.png)

## SAMPLE FLOWS

We have provided two sample flows to archive posts from Facebook to Content Manager. These sample flows will help you get set up with the FYB Facebook connector and can be used as a basis to design other flows:

- **Facebook Page to CM Flow** - This flow will archive posts/comments from a Facebook page to CM
- **Facebook Profile Posts to CM Flow** - This flow will archive posts from a personal Facebook profile to CM

          Note

          

Before using these sample flows ensure you have completed all steps from the **Power2CM Installation Guide** and **Facebook Connector Installation Guide**.

Before importing the samples, you need to create two connections in Power Automate:

- **Power2CM Connection**
- **Facebook Connection**

### CREATING A POWER2CM CONNECTION

1. Once you have logged into Power Automate, click on **Connections** in the left menu under **Data** ![2020-09-23_15-03-16.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-23_15-03-16.png)
2. Click on the **New connection** button ![2020-09-23_15-04-08.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-23_15-04-08.png)
3. Type **Power2CM** into the search bar and click on the Power2CM Connector (name may vary depending on the name given for the connector in the **Power2CM Installation Guide**) ![2020-09-30_15-44-03.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-30_15-44-03.png)
4. Enter your Content Manager username and password into the **username** and **password** fields respectively, and click **Create**. Include the domain before the username ![2020-09-30_15-45-26.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-30_15-45-26.png)
5. Your connection will now appear in the list of Power Automate connections. The status should state **Connected** ![2020-09-30_15-47-27.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-30_15-47-27.png)

### CREATING A FACEBOOK CONNECTION

1. Once you have logged into Power Automate, click on **Connections** in the left menu ![2020-09-23_15-03-16.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-23_15-03-16.png)
2. Click on the **New connection** button ![2020-09-23_15-04-08.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-23_15-04-08.png)
3. Type **Facebook Connector** into the search bar and select the FYB Facebook Connector ![2020-09-30_15-55-37.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-30_15-55-37.png)
4. Click on the **Create** button ![2020-09-30_15-58-57.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-30_15-58-57.png)
5. Follow the prompts in the browser pop-up. Sign in using the Facebook Developer account used in the **Facebook Connector Installation guide**
6. Once complete, your connection will now appear in the list of Power Automate connections. The status should say **Connected** ![2020-09-30_16-01-53.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-30_16-01-53%281%29.png)

### IMPORTING THE FACEBOOK PAGE TO CM FLOW

1. Once you have logged into Power Automate, click on **My Flows** in the left menu ![2020-09-23_15-21-48.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-23_15-21-48.png)
2. Click on the **Import** button ![2020-09-23_15-24-46.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-23_15-24-46.png)
3. Click on the **Upload** button ![2020-09-23_15-25-45.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-23_15-25-45.png)
4. Select the **Facebook Page to CM flow.zip** file and click on the **Open** button ![2020-09-24_9-10-53.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-24_9-10-53.png)
5. Once your file has finished uploading, you will be taken to the page below ![2020-09-24_9-13-34.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-24_9-13-34.png)
6. The connectors/connections (resources) found in the **Related Resources** table will need to be mapped to your current connectors/connections. This can be achieved by clicking the **Select during import** button found in the **IMPORT SETUP** column

| EXPORTED RESOURCE | RESOURCE TO MAP |
| --- | --- |
| FYB Facebook Connector | Select the **Select during import** button and then the **Facebook Connector** and click **Save** ![](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2020-09-24_9-16-07.png) |
| Power2CM | Select the **Select during import** button and then **Power2CM** then click **Save** ![](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2020-09-23_15-35-23.png) |
| Facebook Connection | Select the **Select during import** button and then your Facebook Connection and click **Save**. The name displayed will be the full name of the Facebook Developer account used in the **CREATING A FACEBOOK CONNECTION** ![](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2020-09-24_9-21-36.png) |
| Power2CM Connection | Select the **Select during import** button and then **Power2CM** and click **Save** ![](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2020-09-24_9-29-47.png) |

Each time a resource is mapped, its icon will change from ![](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2020-09-28_11-17-33.png) to ![](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2020-09-28_11-18-04.png)

1. Click on the **Import** button ![2020-09-23_15-51-22.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-23_15-51-22.png)
2. You will receive a success message at the top of the page once your flow has been imported successfully ![2020-09-24_9-31-46.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-24_9-31-46.png)

#### UPDATING THE FIELD VALUES

1. Edit the Facebook Page to CM flow that has been imported ![2020-09-25_13-45-41.jpg](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-25_13-45-41.jpg)
2. Click on the **Get Page Posts** action ![2020-09-30_16-03-46.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-30_16-03-46.png)
3. Enter the Facebook Page ID obtained from the **ACQUIRING THE FACEBOOK PAGE ID** section. Ensure only the number is entered with no " marks or spaces ![2021-08-20_13-24-49.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2021-08-20_13-24-49.png)
4. Enter the **Facebook Page Access Token** obtained from the **ACQUIRING A FACEBOOK PAGE ACCESS TOKEN** section. ![2021-08-20_13-24-49.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2021-08-20_13-24-49%281%29.png)
5. Click on the **Archive Facebook Post** action
6. Enter the URI of the record type that you wish to use into the **Record Type** field. Enter the record number of the container you wish to capture the posts in the **Container** field ![2020-12-18_15-45-11.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-12-18_15-45-11.png)

For full information on all the fields please refer to the FACEBOOK CONNECTOR ACTIONS > ARCHIVE FACEBOOK POSTS section of this guide.

1. Click on the **Save** button ![2020-09-23_16-08-24.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-23_16-08-24.png)
2. Your flow will be disabled by default. To enable it, click the Left Arrow button ![image.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/image%28149%29.png)
3. Click on the **Turn on** toggle ![image.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/image%28150%29.png)

### IMPORTING THE FACEBOOK PAGE CONVERSATION TO CM FLOW

1. Once you have logged into Power Automate, click on **My Flows** in the left menu ![2020-09-23_15-21-48.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-23_15-21-48.png)
2. Click on the **Import** button ![2020-09-23_15-24-46.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-23_15-24-46.png)
3. Click on the **Upload** button ![2020-09-23_15-25-45.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-23_15-25-45.png)
4. Select the **Facebook Page Conversation to CM.zip** file taken from your **power2cm-files.zip** package and click **Open** ![image.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/image%28165%29.png)
5. Once your file has finished uploading, you will be taken to the page below ![image.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/image%28112%29.png)
6. The connectors/connections (resources) found in the **Related Resources** table will need to be mapped to your current connectors/connections. This can be achieved by clicking the **Select during import** button found in the **IMPORT SETUP** column

| NAME | RESOURCE TO MAP |
| --- | --- |
| Power2CM | Select the **Select during import** button and then **Power2CM** then click **Save** ![](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/image%28113%29.png) |
| Power2CM Connection | Select the **Select during import** field and then **Power2CM** and click **Save** ![](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/image%28114%29.png) |

Each time a resource is mapped, its icon will change from ![](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2020-09-28_11-17-33.png) to ![](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2020-09-28_11-18-04.png)

1. Click on the **Import** button ![2020-09-23_15-51-22.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-23_15-51-22.png)
2. You will receive a success message at the top of the page once your flow has been imported successfully ![image.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/image%28115%29.png)

#### UPDATING THE FIELD VALUES

1. Edit the **Facebook Page Conversation to CM** flow that has been imported ![image.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/image%28166%29.png)
2. Click on the **Archive Facebook Page Conversations** action and enter the URI of the record type that you wish to use into the **Record Type** field. Enter the record number of the container you wish to capture the posts in the **Container** field ![image.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/image%28168%29.png)
3. Enter the **Facebook Page ID** obtained from the ACQUIRING THE FACEBOOK PAGE ID section. Ensure only the number is entered with no " marks or spaces

For full information on all the fields please refer to the **FACEBOOK CONNECTOR ACTIONS > ARCHIVE FACEBOOK PAGE CONVERSATIONS** section of this guide.

1. Click on the **Save** button ![2020-09-23_16-08-24.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-23_16-08-24.png)
2. Your flow will be disabled by default. To enable it, click the Left Arrow button ![image.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/image%28170%29.png)
3. Clickon the **Turn on** toggle ![image.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/image%28150%29.png)

### IMPORTING THE FACEBOOK PROFILE POSTS TO CM FLOW

To import the Facebook Profile Posts to CM flow the same steps from the **IMPORTING THE FACEBOOK PAGE TO CM FLOWS** section can be followed, in **step 4** select the **Facebook profile to CM flow.zip** file. ![2020-09-24_9-33-38.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-24_9-33-38.png)

#### UPDATING THE FIELD VALUES

1. Edit the **Facebook Profile Posts to CM** flow that has been imported ![image.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/image%28163%29.png)
2. Click on the **Archive Facebook Post** action. Enter the URI of the record type that you wish to use into the **Record Type** field. Enter the record number of the container you wish to capture the posts in the **Container** field ![2020-12-18_15-45-11.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-12-18_15-45-11.png)

For full information on all the fields please refer to the FACEBOOK CONNECTOR ACTIONS > ARCHIVE FACEBOOK POST section of this guide.

1. Click on the **Save** button ![2020-09-23_16-08-24.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-23_16-08-24.png)
2. Your flow will be disabled by default. To enable it, click the Left Arrow button ![image.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/image%28164%29.png)
3. Click on the\ **Turn on** toggle ![image.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/image%28150%29.png)

Your flow will now run once a day. Records already created from previous flows will be updated using the id supplied in the **Id** field of the **Create Record in CM** action.

## FACEBOOK CONNECTOR ACTIONS

Below is a list of all actions available with the connector and what can be set up with them.

### GET MY POSTS

Gets all the posts created by the currently logged in Facebook user. ![2020-09-30_16-09-59.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-30_16-09-59.png)

| Name | Description |
| --- | --- |
| fields | The fields to be returned from the API call. We recommend using the following value: *message,from,full_picture,created_time,updated_time,reactions.limit(0).summary(true),shares,comments{attachment,from,message,created_time,comments{attachment,from,message,created_time,comments}}* |
| since | Use this field to query for posts created after the date specified in this field. Note, Facebook Graph API dates are in UTC-08:00 timezone. The Date time value needs to be in the following format: **YYYY-MM-DDTHH:MM:SS+0000**, for example: The value entered in the **Since** field for querying for posts that were made after 21/08/2020 at 9:30 PM will be **2020-08-21T21:30:00-0000** |
| until | Use this field query for posts created until the date specified in this field. Note, Facebook Graph API dates are in UTC-08:00 timezone. The Date time value needs to be in the following format: **YYYY-MM-DDTHH:MM:SS+0000**, for example: The value entered in the **Until** field for querying for posts that were made before 21/08/2020 at 9:30 PM will be **2020-08-21T21:30:00-0000** |
| limit | Specify the number of posts returned, for example, entering **100** will return 100 posts. |

### GET COMMENTS

This action will retrieve all comments and attachments within the comments from a Facebook post.

![2020-09-30_16-10-48.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2020-09-30_16-10-48.png)

| Name | Description |
| --- | --- |
| post-id | The post id of a Facebook post, for example: 654866888476824_652121628751350 |
| fields | The fields to be returned from the API call. We recommend using the following value: *attachment,from,message,created_time* |
| order | The order in which the comments are displayed. The values for this field can either be **chronological** or **reverse_chronological** |

### GET PAGE POSTS

This action will retrieve all posts from a Facebook Page.

![2021-08-20_13-54-30.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2021-08-20_13-54-30.png)

| Name | Description |
| --- | --- |
| Page ID | The ID of the Facebook page that the action will retrieve posts from |
| fields | The fields to be returned from the API call. We recommend using the following value: *message,from,full_picture,created_time,updated_time,likes.summary(true),shares,comments{attachment,from,message,created_time,comments{attachment,from,message,created_time,comments}}* |
| since | For retrieving posts after the supplied Date Time. The Date Time value must be in the following format: YYYY-MM-DD, for example: 2021-06-06 |
| until | For retrieving posts before the supplied Date Time. The Date Time value must be in the following format: YYYY-MM-DD, for example: 2021-06-06 |
| access_token | Used for the Facebook Page Access Token |

### ARCHIVE FACEBOOK POSTS

          Note

          

Requires Power2CM Connector

This action is to be used in conjunction with the **Get My Posts** and **Get Page Posts** FYB Facebook Connector actions to save the data from Facebook into CM.

![2023-04-18_17-00-24.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2023-04-18_17-00-24.png)

| Name | Description |
| --- | --- |
| Record Type | The record Type URI |
| Title | Title of the record |
| Container | Container number of the container that the record will be created in |
| Notes | The notes of the Record |
| Author | Specify the email or full name of the location to be used as the Author location for the record. This value will be used if Power2CM cannot find a matching location for the author of the Facebook post. |
| Generate PDF | If **Yes** is selected, a pdf will be generated using the Title, Date Created, Author, Attachment Url and Notes fields. This pdf will be set as the electronic document of the record. |
| PDF Template URI | The URI of a record to be used as the template for generating pdf files. See the **PDF TEMPLATES** section in the **Power2CM User Manual** for more information |
| Force Update | If **Yes** is selected, existing records are always updated (new revisions created) every time the flow is run. This is for scenarios where the preceding connector (e.g. The FYB Instagram Pro Connector) does not have a date last updated field |
| Facebook Posts Data | The JSON data returned from the **Get My Posts** or **Get Page Posts** FYB Facebook Connector actions |

#### PLACEHOLDERS

The Notes field can contain the following placeholders:

| Placeholder | Description |
| --- | --- |
| {AUTHOR} | The author of the Facebook Post |
| {COMMENTS} | The comments on the facebook posts. Comments include: - the comment - the author (if available) - created date of the comment Attachments in comments will appear in the attached PDF on the record. |
| {CREATED TIME} | The created date of the Post |
| {LIKES} | Total likes for a post |
| {MESSAGE} | The message/caption on a post |
| {PEOPLE REACHED} | The number of people reached on a Facebook Page Post. This requires both a Facebook Page Access Token and the **pages_read_engagement** and **read_insights** Facebook Permissions. |
| {SHARES} | The total number of shares on a post |
| {UPDATED TIME} | That last modified date of a post |

The Titles field can contain the following placeholders:

| Placeholder | Description |
| --- | --- |
| {AUTHOR} | The author of the Facebook Post |
| {CREATED TIME} | The created date of the Post |
| {LIKES} | Total likes for a post |
| {MESSAGE} | The message/caption on a post |
| {SHARES} | The total number of shares on a post |
| {UPDATED TIME} | That last modified date of a post |

Example use of the Archive Facebook Posts action: ![2020-12-18_14-56-48.png](https://files.document360.io/8e8f51d7-6858-45c9-8ae7-398bd326c65f/Images/Documentation/2020-12-18_14-56-48.png)

### ARCHIVE FACEBOOK PAGE CONVERSATIONS

          Note

          

Requires Power2CM Connector

This action is to be used to archive all the conversations of a given Facebook Page to Content Manager. The Facebook account you use must be the admin of the page you wish to archive conversations from.

![2023-04-18_16-16-38.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2023-04-18_16-16-38.png)

| Name | Description |
| --- | --- |
| Record Type | The record Type URI |
| Title | Title of the record |
| Container | Container number of the container that the record will be created in |
| Notes | The notes of the Record |
| Generate PDF | If **Yes** is selected, a pdf will be generated using the Title, Date Created, Author, Attachment Url and Notes fields. This pdf will be set as the electronic document of the record. |
| PDF Template URI | The URI of a record to be used as the template for generating pdf files. See the **PDF TEMPLATES** section in the **Power2CM User Manual** for more information |
| Author | Specify the email or full name of the location to be used as the Author location for the record |
| Facebook Page Id | The Page Id of the Facebook Page to archive conversations from. Please refer to the **ACQUIRING THE FACEBOOK PAGE ID** section to obtain the Page Id. |

#### PLACEHOLDERS

The Notes field can contain the following placeholders:

| Placeholder | Description |
| --- | --- |
| {CONVERSATION} | The conversation between the Facebook Page and a Facebook User |
| {UPDATED TIME} | The created/last updated date of the conversation |
| {PAGE ID} | The Id of the Facebook Page |

The Titles field can contain the following placeholders:

| Placeholder | Description |
| --- | --- |
| {UPDATED TIME} | The created/last updated date of the conversation |
| {PAGE ID} | The Id of the Facebook Page |

Example use of the Archive Facebook Page Conversations action: ![2023-04-18_16-16-38.png](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2023-04-18_16-16-38%281%29.png)

## ERROR HANDLING NOTIFICATIONS (OPTIONAL)

Power2CM contains the ability to provide email notifications of any errors that occur during the transfer process. This email will be sent once per day. If this error notification is required to be sent after a failed processed request, an additional step can be included in a flow to allow for an instantaneous message to be sent to the nominated person.

Below is an example of error handling for a Facebook flow, this can be completed for all types of flows.

To add an error handling step to the end of the connector, complete the following:

1. Select the flow to change and click on the **Edit** button ![2022-01-25_11-13-47.jpg](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2022-01-25_11-13-47.jpg)
2. Click on the **New Step** Button, this will add the step to the end of the flow ![2022-01-25_11-12-43.jpg](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2022-01-25_11-12-43.jpg)
3. Click on the the **Notifications** button ![2022-01-25_11-16-15.jpg](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2022-01-25_11-16-15.jpg)
4. Select the preferred notification type, Email or Mobile Notification, and fill out the required details required. ![2022-01-25_11-19-20.jpg](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2022-01-25_11-19-20.jpg)
5. Click the **'...'** menu in the top right of the action, and click Configure Run After item. ![2022-01-25_11-20-10.jpg](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2022-01-25_11-20-10.jpg)
6. Check the **Has Failed and Has Timed Out** check boxes only and proceed by clicking the **Done** button ![2022-01-25_11-21-56.jpg](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2022-01-25_11-21-56.jpg)
7. Click on the **Save** button ![2022-01-25_11-23-38.jpg](https://cdn.document360.io/d6552dbe-372e-441e-bf0c-dbc5e937f181/Images/Documentation/2022-01-25_11-23-38.jpg)
8. Repeat the process above for any other flows desired.